Refund policy

Eligible items may be returned for store credit within two weeks from purchase date or two weeks from delivery date.  


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katalinasbt@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.    


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Non-returnable items

The following items cannot be returned:

  • All Accessories   
  • Jewelry   
  • Hats   
  • Scarves   
  • Sunglasses   
  • Makeup   
  • Handbags   
  • Belts   
  • Fashion Face Coverings   
  • Any Sale Items    
  • Gift cards


Conditions: All merchandise must be unwashed, unworn, and in original condition or will be subject to denial. Swimwear with a protective adhesive strip must be returned in its original form with the protective strip fully attached.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shopper returns of Buy with Prime orders

Your shoppers can return Buy with Prime orders by following these steps:

Step 1Open the order confirmation email and choose View Order.

Step 2Choose Order Details to see the order details page.

Step 3Choose Return on the order details page.

Note: The Return button appears only after the order is delivered. 

Step 4Enter any additional information about the return, such as the reason for the return.

Step 5Confirm the estimated refund amount and summary of the return details to create the return.

When the return has been created, a return confirmation email is sent.

Step 6From the return confirmation email, choose Print Return Label, and then attach the printed label to the package.

Step 7Drop the return off at the location listed on the return label.